When you place the order, and later you change your mind and want to Cancel the Order, it is only Possible, When Products is not dispatch from our end. You can cancel the Order any time, If it is not deliver from our Premises. If We dispatch we won’t able to cancel the Order.
In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address
For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.
General Rules for a successful Return
- During open box deliveries, while accepting your order, if you received a different or a damaged product, you will be given a refund (on the spot refunds for cash-on-delivery orders). Once you have accepted an open box delivery, no return request will be processed, except for manufacturing defects. In such cases, this category-specific replacement/return general conditions will be applicable.
- For Furniture, any product related issues will be checked by an authorized service personnel (free of cost) and attempted to be resolved by replacing the faulty/ defective part of the product. Full replacement will be provided only in cases where the service personnel opines that replacing the faulty/defective part will not resolve the issue.